RWP Housing & Contracts team

Our housing officers are the first contact for our tenants and support providers.

They can help with many things, including:

• Applying for Housing Benefit
• Dealing with any anti-social behaviour
• Ensuring gardens are looked after
• Adaptations to property to help tenants live independently

Here are details of who they are and the areas in the country that they cover:

Cheryl

Nottingham, North Norfolk, Northampton, Rutland, Worcestershire, Birmingham, Shropshire, Warwickshire

Christine

Leeds, Bradford, Retford, York, Great Yarmouth

Claire

Leeds Independent Living Accommodation (LiLAC)

Claire

Doncaster,  Sheffield, Scunthorpe, Rotherham, Barnsley, Hull, Grimsby

Daniella

 Lincolnshire, Mansfield

Dana

Brighton, Isle of Wight, Kent, South London, Kingston and Surrey

Gemma

Liverpool, Halton, West Lancashire, Wigan, Trafford, Derbyshire, Bolton, Ribble Valley, Cumbria

Helen

Essex, Suffolk, Cambridge, South Norfolk

Ilir

Leicester, Devon, Somerset, Dorset, Stevenage, Oxfordshire, Bournemouth, Poole

Javed

Newark, Worksop, Norwich, Selby, Skipton

Karen

Chorley, Fylde, Hyndburn, Burnley, Rochdale, Cheshire

Laura

Harrogate, Knaresborough, North Allerton, Northumberland, Tyne & Wear, Scotland

Louise

Blackpool, Wyre, Sefton, Stockport, Tameside, Wirral (Arrowe Hall)

Louise

Buckinghamshire, Bedford, Hampshire, Hertfordshire, North London, Sutton

Niki

Durham, Darlington

Paula

Blackburn, Lancaster, St Helens, Pendle, Knowlsey, Runcorn, Wirral (Holland House, Rivendell House)

Sarah

Preston, South Ribble, Salford, Manchester, Shropshire, Wales, Wirral

The RWP contracts team help to keep our tenant’s homes safe. They also ensure that communal areas are clean, that tenants have the household items and furniture they need, and they oversee repairs and replacements.

The contracts team deal with a huge variety of household queries and requests for our supported living schemes from tenants and their support staff, such as:

• Repairs (household item repairs only)
• Household items (such as fridges and washing machines)
• Flooring
• Furniture
• Communal cleaning
• Window cleaning
• Payment of utility bills and queries for gas, electricity, and water
• Service charges

Meet the team

The contracts team help to deliver our services to the whole of the UK, from Scotland to Devon and across to the Isle of Wight.

Jo, Whitegoods & Furnishing Officer

Jo supports with household items, flooring, and furniture orders. Jo helps tenants and support providers make an informed choice on the most suitable products available.

Laura, Housing Assistant

Laura has worked for Progress Housing Group, which RWP is a part of, for eight years. Laura supports with utility bills at our supported living schemes, ensuring that our tenants have uninterrupted utility services.

Sylvestre, Housing Assistant

Sylvestre supports with the processing of household items, flooring, and furniture orders.

Want to give your feedback?

The contracts team is currently reviewing their service and would be delighted to receive feedback or ideas on how the services they provide could be improved. You can share your feedback by sending an email to: jmurray@progressgroup.org.uk