Accessibility and reasonable adjustments
Accessibility and reasonable adjustments
Reasonable adjustments
Reasonable adjustments are small changes that can help people with a disability be treated equally.
We want to make sure that you can use our services like everyone else.
The law says that reasonable adjustments should be put in place. You have the right to ask for reasonable adjustments when you use our services.
We will always listen if you tell us you need a reasonable adjustment.
We will always try to make reasonable adjustments.
There may be some changes that we will have to think about before we can say yes.
This is because:
• we might not be able to do it
• it might cost too much money
• it may be unfair to other people.
You can ask us for a reasonable adjustment by speaking to your housing officer or contacting us.
You can also ask someone else to tell us on your behalf
We want to make sure that you can use our services like everyone else.
The law says that reasonable adjustments should be put in place. You have the right to ask for reasonable adjustments when you use our services.
We will always listen if you tell us you need a reasonable adjustment.
We will always try to make reasonable adjustments.
There may be some changes that we will have to think about before we can say yes.
This is because:
• we might not be able to do it
• it might cost too much money
• it may be unfair to other people.
You can ask us for a reasonable adjustment by speaking to your housing officer or contacting us.
You can also ask someone else to tell us on your behalf
Contacting us
You can contact us in lots of different ways:
Telephone: 0333 320 2675
Email: RWPenquiries@ progressgroup.org.uk
Live chat: on our website
Completing a form on our website
In person: at our offices or talking with your housing officer or support worker
In writing: RWP Sumner House 21 King Street Leyland Lancashire PR25 2LW
Through an advocate.
We also offer:
Language Line interpreter services
British Sign Language Signlive services
Relay UK (speech or hearing impairment).
If there is another way of contacting us that would make things easier for you, please let us know.
Telephone: 0333 320 2675
Email: RWPenquiries@ progressgroup.org.uk
Live chat: on our website
Completing a form on our website
In person: at our offices or talking with your housing officer or support worker
In writing: RWP Sumner House 21 King Street Leyland Lancashire PR25 2LW
Through an advocate.
We also offer:
Language Line interpreter services
British Sign Language Signlive services
Relay UK (speech or hearing impairment).
If there is another way of contacting us that would make things easier for you, please let us know.
Home visits
If you have an appointment with us, here are some ways we can make it easier:
We can arrange longer appointment times for you
We will take the time to explain things and make sure you understand
We can make appointments at a time that is convenient to you, such as early morning or later in the afternoon
We can provide you with information in the best way for you to understand and make decisions in your own time
We will consider medical needs or special circumstances you make us aware of when making each appointment
Where possible, we will always give reasonable notice of appointments instead of turning up unannounced
Each time we make an appointment with you, you can ask us to knock louder or wait longer if you need more time to answer the door; just let us know in advance of the visit
We can arrange for an interpreter at your appointment, just ask. This could be British Sign Language (BSL), lipspeaking or Deafblind Manual interpreting. Please give us as much notice as you can. If you prefer to bring a professional interpreter, we will support you with your costs.
We can arrange for a language interpreter at your appointment, just ask. Please give us as much notice as you can. If you prefer to bring a professional interpreter, we will support you with your costs
You can ask your support worker or someone else to attend your appointment with you.
We can also help put you in touch with advocacy services. Advocates can:
• help you speak up for yourself
• speak on your behalf at meetings or appointments
• talk to you about what choices and options you have
• support you to make choices so that you have more control over your life
• help you access services.
We can arrange longer appointment times for you
We will take the time to explain things and make sure you understand
We can make appointments at a time that is convenient to you, such as early morning or later in the afternoon
We can provide you with information in the best way for you to understand and make decisions in your own time
We will consider medical needs or special circumstances you make us aware of when making each appointment
Where possible, we will always give reasonable notice of appointments instead of turning up unannounced
Each time we make an appointment with you, you can ask us to knock louder or wait longer if you need more time to answer the door; just let us know in advance of the visit
We can arrange for an interpreter at your appointment, just ask. This could be British Sign Language (BSL), lipspeaking or Deafblind Manual interpreting. Please give us as much notice as you can. If you prefer to bring a professional interpreter, we will support you with your costs.
We can arrange for a language interpreter at your appointment, just ask. Please give us as much notice as you can. If you prefer to bring a professional interpreter, we will support you with your costs
You can ask your support worker or someone else to attend your appointment with you.
We can also help put you in touch with advocacy services. Advocates can:
• help you speak up for yourself
• speak on your behalf at meetings or appointments
• talk to you about what choices and options you have
• support you to make choices so that you have more control over your life
• help you access services.
Accessible information and letters
Most of our tenancy information is available in plain language and
accessible formats on our website, or we can provide a printed copy on request.
We can provide tenancy information and some of our letters in:
• large print (Arial font size 20 pt)
• clear print (simple layout without images that is easier to read and print)
• different text sizes or on coloured paper
• Easy Read (these use pictures and simple words to help you)
• pictorial
• braille (Unified English Braille)
• audio
• other languages.
If you need something in a different format or receive something in a format that does not work for you, please let us know. We will do our best to provide it in a different way
accessible formats on our website, or we can provide a printed copy on request.
We can provide tenancy information and some of our letters in:
• large print (Arial font size 20 pt)
• clear print (simple layout without images that is easier to read and print)
• different text sizes or on coloured paper
• Easy Read (these use pictures and simple words to help you)
• pictorial
• braille (Unified English Braille)
• audio
• other languages.
If you need something in a different format or receive something in a format that does not work for you, please let us know. We will do our best to provide it in a different way
Blind or partially sighted
We can help make things easier if you are blind or partially sighted.
You can request braille or sound formats of information and letters.
If you want to change the text size on our web pages visit our website’s accessibility page.
Our website also works with screen readers.
You can request braille or sound formats of information and letters.
If you want to change the text size on our web pages visit our website’s accessibility page.
Our website also works with screen readers.
Deaf or have deafness, hearing loss or impairment
We can help make accessing services easier if you are deaf or have deafness, hearing loss or impairment.
British Sign Language and SignLive
You can talk to us live through a British Sign Language interpreter online if you are a British Sign Language user. Our SignLive service gives you a video chat link to talk to one of our advisers. To use this service, you will need to register on the SignLive website and either download an app or access it via the internet.
Once registered, please search for Progress Housing Group in the online community directory.
By clicking on the phone number you would like to call, you will be connected to an interpreter who will support you throughout the call using British Sign Language via a live video link.
British Sign Language and SignLive
You can talk to us live through a British Sign Language interpreter online if you are a British Sign Language user. Our SignLive service gives you a video chat link to talk to one of our advisers. To use this service, you will need to register on the SignLive website and either download an app or access it via the internet.
Once registered, please search for Progress Housing Group in the online community directory.
By clicking on the phone number you would like to call, you will be connected to an interpreter who will support you throughout the call using British Sign Language via a live video link.
Relay UK
If you have a hearing or speech impairment, you can use Relay UK. Find out more on the Relay UK website.
Other languages
If English isn’t your first or preferred language, you can use Language Line.
Language Line is free to use.
To use Language Line:
Phone 0333 320 4555 and ask for Language Line.
The colleague who answers will request language support, and will arrange for an interpreter to join the call.
Once connected to an interpreter, you will have a 3-way conversation with us in your language.
Language Line is free to use.
To use Language Line:
Phone 0333 320 4555 and ask for Language Line.
The colleague who answers will request language support, and will arrange for an interpreter to join the call.
Once connected to an interpreter, you will have a 3-way conversation with us in your language.
Arranging to visit us
If you want to arrange a visit to one of our offices, we have offices in Leeds and Leyland in Lancashire. To make sure you see the right person, please contact us first to let us know who you wish to see and we can make an appointment.
All of our offices have accessible toilets and meeting rooms.
However we can also arrange a housing officer to visit you in your home as we recognise that our offices may not be easy to reach for you.
If you have any other requirements, please tell us.
All of our offices have accessible toilets and meeting rooms.
However we can also arrange a housing officer to visit you in your home as we recognise that our offices may not be easy to reach for you.
If you have any other requirements, please tell us.
Using this website
We want our website to be accessible and inclusive for everyone.
You can change the text size, contrast or language of this website by clicking on the cog at the bottom right.
Content and design
To improve readability, the site is designed to work on multiple screen sizes and devices. The content has been written and formatted to make it accessible.
For example:
headings highlight sections of text
sentences are short with the meaning at the beginning
links use meaningful text
forms can be navigated using the tab key
Accessibility software
Below is a list of popular software that may be useful for customising this site to your needs. Some of these assistive technologies are free, and some are commercial but with free demos.
NVDA, a free screen-reader that is compatible with Windows and available in multiple languages.
VoiceOver, a screen-reader built into Apple's macOS and iOS, which allows users to access devices via spoken description and control the Mac using gestures, keyboard or braille display.
Lynx browser, a free text-only web browser for blind users with refreshable Braille displays.
Links browser, a free text-only web browser for visual users with low bandwidth.
Opera browser, a visual browser with many accessibility-related features, including text zooming, user stylesheets, image toggle. A free downloadable version is available. Compatible with Windows, Macintosh, Linux, and several other operating systems.
Get help
You can visit AbilityNet to alter the accessibility features of your computer to suit your needs. Doing this can enable you to:
make your mouse easier to use
use your keyboard instead of a mouse
talk to your device
make your device talk to you
make text larger
change screen colours
magnify the screen
Conformance status
When building this website we have tried to ensure that everyone can use its content and services, regardless of their ability or disability.
The site design and build has taken into account the following guidelines:
The WC3 Web Accessibility Initiative (WAI)
The Disability Discrimination Act (DDA, part 3)
The site currently exceeds WAI single 'A' and is close to WAI 'AA' standards. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people. We are continually working towards complying with 'AAA' standard of the W3C Web Content Accessibility Guidelines. While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
Feedback
If you encounter any issues or have any questions regarding the accessibility of this website, please don't hesitate to report any problems to us.
You can change the text size, contrast or language of this website by clicking on the cog at the bottom right.
Content and design
To improve readability, the site is designed to work on multiple screen sizes and devices. The content has been written and formatted to make it accessible.
For example:
headings highlight sections of text
sentences are short with the meaning at the beginning
links use meaningful text
forms can be navigated using the tab key
Accessibility software
Below is a list of popular software that may be useful for customising this site to your needs. Some of these assistive technologies are free, and some are commercial but with free demos.
NVDA, a free screen-reader that is compatible with Windows and available in multiple languages.
VoiceOver, a screen-reader built into Apple's macOS and iOS, which allows users to access devices via spoken description and control the Mac using gestures, keyboard or braille display.
Lynx browser, a free text-only web browser for blind users with refreshable Braille displays.
Links browser, a free text-only web browser for visual users with low bandwidth.
Opera browser, a visual browser with many accessibility-related features, including text zooming, user stylesheets, image toggle. A free downloadable version is available. Compatible with Windows, Macintosh, Linux, and several other operating systems.
Get help
You can visit AbilityNet to alter the accessibility features of your computer to suit your needs. Doing this can enable you to:
make your mouse easier to use
use your keyboard instead of a mouse
talk to your device
make your device talk to you
make text larger
change screen colours
magnify the screen
Conformance status
When building this website we have tried to ensure that everyone can use its content and services, regardless of their ability or disability.
The site design and build has taken into account the following guidelines:
The WC3 Web Accessibility Initiative (WAI)
The Disability Discrimination Act (DDA, part 3)
The site currently exceeds WAI single 'A' and is close to WAI 'AA' standards. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly for all people. We are continually working towards complying with 'AAA' standard of the W3C Web Content Accessibility Guidelines. While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
Feedback
If you encounter any issues or have any questions regarding the accessibility of this website, please don't hesitate to report any problems to us.