Tenant Satisfaction Measures

The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as part of the new Customer Standards framework.

All social housing providers in England must collect data on a new set of tenant satisfaction measures (TSMs). These are part of a new system developed by the Regulator of Social Housing to assess how well social housing landlords are doing to provide good quality homes and services.

The measures are aimed at helping improve standards for people living in social housing by:

Providing visibility, letting tenants see how well their landlord is doing. And enabling tenants to hold their landlords to account
Giving the Regulator insight into which landlords might need to improve things for their tenants

The TSMs are designed to see how well landlords are keeping properties in good repair, maintaining building safety, engaging respectfully and helpfully, effectively handling complaints, and managing the neighbourhood responsibly.

For more information on the Tenant Satisfaction Measures and how they affect you, please visit Tenant Satisfaction Measures - Summary of RSH requirements (accessible) - GOV.UK (www.gov.uk) (external website)