About Supported Living

We have over 4,500 units of supported living accommodation across the country. The majority is fully accessible, and adaptations can be made to meet the needs of our tenants with physical disabilities.

Most of our housing offers a 'shared living' arrangement, whereby people rent one room in a house and share communal areas with others. Typically there will also be a sleep-in room for a support worker, and tenants will all receive a care support package funded through their local authority.

We also have a significant amount of self-contained accommodation, where tenants can live alone or within a block and have their own kitchen, bathroom, and bedroom and still receive support.

We are committed to complying with all relevant health and safety as an employer, a provider of services and a landlord, and continuous improvement of health and safety performance.

We promote a positive health and safety culture for our tenants, customers, communities, contractors and partners, as well as our colleagues. We do our utmost to reduce risk, prevent harm and ensure that safe working practices are adopted.

This commitment is implicit within our vision and values and shown through risk assessments, related policies, procedures, guidance and other operational control measures.

Our Compliance Team has overall responsibility for monitoring and achieving adherence to the relevant statutory requirements (although we do regard it as everyone’s responsibility who works with us to ensure we achieve Group compliance).

The Compliance Team’s work includes undertaking internal sample quality checks of property compliance-related work and overseeing the completion of actions from risk assessments and surveys. We also engage an external contractor to undertake third-party auditing of gas and electrical work/checks, to provide an extra layer of compliance assurance to the Group.

Statutory health and safety compliance is overseen by the Health and Safety Steering Group to ensure all legislative requirements are identified and met, policies are adequate and aligned, and sufficient resources are made available to achieve compliance.

We deliver a responsive repairs and maintenance service tailored to meet the needs of tenants with a learning disability or autism. Repairs are carried out to a high standard, achieving value for money and keeping our customers safe in their homes. 

We understand the needs of our tenants and have a dedicated, supported living team who respond to all reports and are trained in learning disability and autism. 

All our homes meet or exceed health and safety regulatory and legal requirements. We provide an aids and adaptations service to ensure our accommodation meets the changing needs of our tenants over their lifetime.

In some of our properties, we provide items of furniture like dining tables and chairs and some white goods.

For most of our properties, an amount is included in the service charge to repair or replace white goods and furnishings.

We deliver a responsive repairs and maintenance services tailored to meet the needs of tenants with a learning disability or autism. Repairs are carried out to a high standard, achieving value for money and keeping our customers safe in their homes. 

We understand the needs of our tenants and have a dedicated, supported living team who respond to all reports and are trained in learning disabilities and autism. 

All our homes meet or exceed health and safety regulatory and legal requirements. We provide an aids and adaptations service to ensure our accommodation meets the changing needs of our tenants over their lifetime.

In some of our properties, we provide items of furniture like dining tables and chairs and some white goods.

For most of our properties, an amount is included in the service charge to repair or replace white goods and furnishings.

The wellbeing of our supported living tenants is very important to us as a landlord. We have tenant representatives who join us for regular information sessions in a tenant involvement group. They consider different aspects of their housing and tenancy.

These sessions provide information in an interactive and easy to understand way and allow us to consult with tenants on accessibility of leaflets, newsletters and posters, for example. The group of tenants meet online and face to face, which has developed a virtual community whilst helping to develop digital skills and confidence.

Areas covered by this group have included:

Repairs and maintenance
White goods and furniture
Garden volunteers
Health and safety

Involving tenants in how we deliver our services as a housing provider is a priority for us. 

We have a dedicated Involvement Team who work with tenants to help improve services and to help them feel part of a wider supported living community.

We facilitate several regular tenant groups across the country, which helps us to improve our services and better manage our landlord responsibilities. They have also highlighted ways to improve our newsletters, leaflets and website. We involve tenants in all aspects of our service delivery, including our scrutiny pool.

We also work with community partners to enable tenants to learn something new, develop a skill, make something, or make something happen together.

Our tenants receive a quarterly newsletter with stories, quizzes, and information about their homes and services.

1. Rights are things tenants should be allowed.

There are some rights tenants are given by law or other rules we must follow. Where we have related law, or regulation we must follow, we have included it so that we are clear about tenants’ rights.

2. Tenants have a right to a good quality home.

A tenant’s home should be of a good standard to live in comfortably.

Decent Homes Standard – Housing Act (2004)
Safety and Quality Standard

3. Tenants should have a good quality home from day one.

Our Lettable Standard is the minimum standard tenants can expect when they move into a new home with RWP.

Homes (Fitness For Habitation) Act 2018.
Decent Homes Standard – Housing Act (2004)

4. Tenants should live in a home that is safe

We must make sure that tenants’ homes are kept as safe as possible from any risks that could happen from fire, electric, gas, asbestos and more.

Homes (Fitness For Habitation) Act 2018.
Decent Homes Standard – Housing Act (2004)
Safety and Quality Standard

5. Tenants have the right to repairs to your home

Where the repair should be done by RWP, tenants have the right to ask for it and should be told when we are coming to do the repair.

Homes (Fitness For Habitation) Act 2018.
Decent Homes Standard – Housing Act (2004)
Safety and Quality Standard

6. Tenants have the right to live in a well-managed neighbourhood

We want to make sure that the area tenants live in is a good place to live.

Neighbourhood and Community Standard
Anti-Social Behaviour Act 2003


7. Tenants have the right to know how RWP are doing

We provide information on how well we are doing or where we may need to improve in lots of ways. We tell tenants lots of different information so that tenants are informed and can have their say. Information includes how many complaints we get, how tenants feel about our repairs, how we spend our money etc.

Transparency, Influence and Accountability Standard

8. Tenants have the right to tell us how you are feel about RWP and complain.

Tenant feedback matters to us. We use what tenants say to help make services better. If you are unhappy with RWP, you can complain in a number of ways.

Housing Ombudsman
Transparency, Influence and Accountability Standard


9. Tenants have the right to be treated with respect

We want to make sure all tenants are treated fairly and with respect.

Equality Act (2010)

10. Tenants have the right to tell us what you need

Everybody is different. Tenants have the right to ask for us to do something different to provide the same service to one tenant as we would to others. It could include giving you all letters in a different language, changing the layout of the home to make it more usable, or using British Sign Language to communicate.

Equality Act (2010)
Transparency, Influence and Accountability Standard

11. Tenants have the right to stay in their home

A tenancy sets out the rules around a tenant staying in their home and how it is used. It also sets out what to do if a tenant wants to leave the home. There may be times we need to ask tenants to leave and it makes it clear how we must do this.

Tenancy Standard
Housing Act (1988)

12. Right to consultation

Tenants have the right to be asked about what they think about how we manage their home and to have a say in some changes we may want to make.

Transparency, Influence and Accountability Standard


13. Right to information

Tenants have a right to ask for a copy of their tenancy agreement. Tenants can also ask to see what other information we have about them.

Transparency, Influence and Accountability Standard
The Data Protection Act (2018)