We promise to keep your homes well maintained and safe.
We will measure this by:
• % of homes not meeting the decent homes standard
• % of gas safety checks completed
• % of fire safety checks completed
• % of investment in existing homes
• Average EPC rating
• % of satisfaction that the home is well maintained
• % of satisfaction that the home is safe
Customer Promises
We have worked with our tenants to agree a new set of guiding statements and measures - we call these our Customer Promises - where you can see how we’re performing and hold us accountable to them.
We have introduced a new set of Customer Promises, which we co-created with our tenants, and which are based on our customer service framework called RAMP.
RAMP stands for: Resolve issues, Adapt our service, Make it easy and Proactive communication.
Our new Customer Promises will help tenants hold us to account as their landlord and reassure them that we are delivering high-quality services.
How we will measure our promises?
Each promise has a number of measures agreed with tenants. See the individual promises for details on how we will measure success. We publish how well we deliver our promises every quarter.
Find out how we measure our promises
How well are we delivering our Customer Promises?
How you can get involved
RWP is part of Progress Housing Group, a government-regulated and not-for-profit housing provider with an industry reputation for excellence which provides high quality and affordable housing and related services to communities throughout the UK.
To find out more about our Policies, corporate information, performance and commitments, visit www.progressgroup.org.uk