RWP
Living in your home
  • Resolve issues

    We promise to make every effort to sort or fix issues you raise with us.

  • Adapt our service

    We promise to make changes to keep providing a service that is supportive, and we will treat you fairly and look at your individual needs.

  • Make it easy

    We promise that we will make it easy for you in all parts of service delivery.

  • Proactive communication

    We promise we will communicate things you need to know quickly and often with you, and we will be honest about what we can do and by when.

Our Easy Read section is a way of translating difficult information and making it easy to understand.
Image credits: Photosymbols

How well are we delivering our Customer Promises?

New Customer Promises 2025 - Easy Read

Customer Promises Q4 Report 2024-2025

Customer Promises Q3 Report 2024-2025

Customer Promises Performance Q2 Report 2024-2025

Customer Promises Q1 Report 2024

Customer Promises Performance Year End 2023/24

Customer Promises 2025 - plain language