Customer Promises

Resolve issues

We promise to make every effort to sort or fix issues you raise with us.
Adapt our service

We promise to make changes to keep providing a service that is supportive, and we will treat you fairly and look at your individual needs.
Make it easy

We promise that we will make it easy for you in all parts of service delivery.
Proactive communication

We promise we will communicate things you need to know quickly and often with you, and we will be honest about what we can do and by when.