Understanding damp and mould

Damp is when the walls in your home have too much water on them, so the inside of your home becomes wet.

Damp is usually caused by:
• cold air getting inside your home, especially during the winter or when there is a lot of rain.
• condensation - this is when damp air meets a cold surface and turns into water droplets.

Mould is something that grows when a house is too damp.

To stop your home from getting damp and mould, you should:

• make sure damp air has a way of getting out of your home when you are cooking or showering.

• try to keep your home warm inside.
• To stop your home from getting damp and mould, you should also check that your radiators are working.

• open windows or use an extractor fan when you are cooking, bathing or showering.
• let fresh air into the rooms in your home a few times a day.

• put lids on saucepans when you are cooking.

• try to keep the doors closed when you are cooking, showering or have the taps on.

• make sure the vents in your home are not blocked. If the vents in your home are letting cold air in all the time, please get in contact with us.

• wipe condensation off of your windows. You can do this with a tissue.

• dry your clothes outside if you can.

If there is damp and mould in your home, you should tell us about it by:

• calling us on: 0333 320 4555.
• using our live chat service. The live chat service is open Monday to Friday, 8.00am to 5.00pm.