Compliments, complaints and ideas

How to tell us if you are happy or unhappy about something.
How to tell us if you have an idea about how to make things better or want to tell us something else.

Compliments

A compliment is when you tell us you think we are doing something well.

Complaints

A complaint is when you tell us that something is wrong.

Ideas and comments

You can also tell us if you think of a way that we can make our services better.

What to do if you want to tell us that you are happy

You can do this by telephone, email, on this website or by telling your support worker or housing officer.

What to do if you want to tell us that you are not happy.

You can do this by telephone, email, on this website or by telling your support worker or housing officer.

What will happen if you make a complaint?

We will contact you by letter or email within 5 working days to let you know we have received your complaint. You will receive a written response within 20 working days.

What happens if you are not happy with what we say about the complaint?

You can ask us to look at your complaint again.

We will contact you by letter or email within 5 working days to let you know we have received your complaint.

You will receive a full written response within 20 working days.

If you are still not happy, you can ask someone else to speak with us about
your complaint such as your MP, Councillor or Ombudsman services.

If you have problems because of our service, and it is not your fault, we may offer you compensation or a goodwill payment.

You can read further information about who to contact in our easy read leaflet below.