Compliments, complaints and ideas
How to tell us if you are happy or unhappy about something.
How to tell us if you have an idea about how to make things better or want to tell us something else.
Compliments
A compliment is when you tell us you think we are doing something well.
Complaints
A complaint is when you tell us that something is wrong.
Ideas and comments
You can also tell us if you think of a way that we can make our services better.
What to do if you want to tell us that you are happy
What to do if you want to tell us that you are not happy.
What will happen if you make a complaint?
We will contact you by letter or email within 5 working days to let you know we have received your complaint. You will receive a written response within 10 working days.
What happens if you are not happy with what we say about the complaint?
We will contact you by letter or email within 5 working days to let you know we have received your complaint.
You will receive a full written response within 20 working days.
If you are still not happy, you can ask someone else to speak with us about
your complaint such as your MP, Councillor or Ombudsman services.
If you have problems because of our service, and it is not your fault, we may offer you compensation or a goodwill payment.
Tell us what you think
Email us at:
RWPenquiries@progressgroup.org.uk
Call us on:
0333 3202 675
Write to us at:
RWP, Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW
Our Easy Read section is a way of translating difficult information and making it easy to understand.
Image credits: Photosymbols