An emergency repair is something that could be dangerous or cause serious damage to your home. For example a burst pipe, a blocked toilet or if you have no heating.

We will make the situation safe within 24 hours. Call 03333 202675 at any time of day or night.

We may own some of the kitchen appliances and furnishings in your home for which you pay a service charge for us to look after them.

If you have a problem with any of them, please let us know by calling 03333 202675.

For our LILAC tenants

If a repair is needed to an item of white goods you should contact Morgan Sindall on 0345 241 6041 and tell them:

• The full details of the repair needed
• Property address and postcode
• Telephone number
• Access arrangements.

Morgan Sindall will try to arrange to visit the property within five working days to assess the problem and/or carry out the repair where possible.

Your rights are very important to us. It is your right to expect that your home is kept in good condition and to enjoy living there. You or your support worker have the right to tell us about something you are not happy about.

You have a right to be asked how you feel about changes we might want to make to your home, for example a new kitchen or bathroom.

If you need some repairs carried out, it is your right to have them done within a set time as set out in our repairs policy. For example, if there is no hot water or heating.

This is so you are safe in your home and that you enjoy living there.

We want you to enjoy living in your home, and you are welcome to decorate your room. But before you do, please speak to your housing officer.

Where we are responsible, we will decorate any areas that you share with other tenants. These are known as communal areas like the kitchen, living room or bathroom. You will be able to choose the paint and wallpaper. Your supported living housing officer will talk to you about what colours you like.

If you have a disability that makes living in your home difficult, we may be able to help you by changing your home to make things easier.

We have a service to help people with a disability get their homes changed or adapted.

This could be something like having a wheelchair ramp fitted or a stairlift installed.

We will consider adaptations for your home, but we will need a recommendation from an occupational therapist.

Speak to your housing officer who can help you.

White goods are the appliances in your kitchen or utility room, such as a fridge, cooker or washing machine. In some properties, we provide them along with the furniture.

For most of our properties, an amount is included in the service charge to repair or replace white goods and furniture.

Your yearly rent schedule will tell you if any money is being collected from your rent to pay for this.

If you have a problem with any white goods or furniture, please report it by speaking to your housing officer or contacting us on 03333 202675.