Cleaning
We may be responsible for the cleaning of the communal areas of the property. Internal communal areas are those shared with and accessed by multiple tenants, such as:
- Sitting rooms/lounges
- Dining rooms
- Utility rooms
- Halls, stairs and landings
- Kitchens
- Bathrooms
You can check who is responsible by looking at a tenancy agreement or a rent schedule for the scheme. If we are responsible, then the service will be added as a service charge to the tenants who live there towards covering the cost.
Cleaning - common questions
What type of cleaning can I expect to be done?
Where RWP are responsible for the cleaning service, we will instruct an external company to carry that out for us. All contractors must go through a thorough vetting process and are provided with a list of things we expect them to do.
You can expect cleaners employed by us to:
• Clean of internal and external communal areas
• Check and clean communal light fittings
• Clean walls, windows and doors
• Clean internal bin stores
• Clean and deodorise lifts
Cleaning contractors are not able to:
• Clean individual spaces for that are for the use of one tenant only
• Clean hazardous materials – a specialist clean may need to be instructed and should be reported to us immediately
You can expect cleaners employed by us to:
• Clean of internal and external communal areas
• Check and clean communal light fittings
• Clean walls, windows and doors
• Clean internal bin stores
• Clean and deodorise lifts
Cleaning contractors are not able to:
• Clean individual spaces for that are for the use of one tenant only
• Clean hazardous materials – a specialist clean may need to be instructed and should be reported to us immediately
How do I provide feedback on the cleaning received?
How do I provide feedback on the cleaning received?
We want to hear more about how you feel the cleaning services are working so that we can make sure they meet the needs of the tenants and provide value for money.
If you wish to provide feedback on the service, good or bad, or you have a question that is not answered above please contact us in whichever way is easiest for you:
• Use the Live Chat function at the bottom of this page
• Email us at rwpenquiries@progressgroup.org.uk
• Phone us on 0333 320 2675
If you wish to make a complaint about the service provided you can do this by going to our complaints page.
We want to hear more about how you feel the cleaning services are working so that we can make sure they meet the needs of the tenants and provide value for money.
If you wish to provide feedback on the service, good or bad, or you have a question that is not answered above please contact us in whichever way is easiest for you:
• Use the Live Chat function at the bottom of this page
• Email us at rwpenquiries@progressgroup.org.uk
• Phone us on 0333 320 2675
If you wish to make a complaint about the service provided you can do this by going to our complaints page.