Housing Ombudsman: Call for evidence on repairs and maintenance
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The Housing Ombudsman is calling for evidence on repairs and maintenance by asking tenants to complete a survey on their experience of repairs and maintenance in their homes.
Call to evidence
The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This ‘Call to Evidence’ will help with understanding how increasing repairs costs, complaints, and skill shortages are impacting tenants’ safety in their homes.
Repairing trust report
The 'Repairing Trust' report will highlight some of the positive changes landlords have made to rise to the maintenance challenge. It will explore the complex relationships between landlords, contractors, and tenants, with a focus on accountability, roles, and responsibilities. It will also examine the experiences of tenants and the breakdown in relationships that can happen between the landlord and tenants.
Tenant surveys are now open
The ‘Call for Evidence’ surveys will remain open for over 12 weeks, closing on Friday 25 October 2024. The Housing Ombudsman is looking for insights from tenants, repair operatives, landlords, contractors, MPs, and councillors.
The tenant survey will ask about tenants’ experience of repairs and maintenance staff in their supported living home.
Tenant survey: Resident survey | Engage Housing Ombudsman (housing-ombudsman.org.uk)