Reporting a repair
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Here we share the reporting process and what you need to do in an emergency and how to report an emergency and non-emergency repair.
Report an emergency repair
To report an emergency repair, call us on 0333 320 2675. An emergency repair could be dangerous or cause serious damage to your home. For example, a burst pipe or if you have no heating.
Report a non-emergency repair
You can report non-emergency repairs using live chat or the form on our website. You can report a repair here: report non-emergency repair
What is a non-emergency repair?
A non-emergency repair is something that can wait a short time before being dealt with. For example, there is a small problem with the toilet, bath or sink.
Kitchen appliances and furnishings
We may own some of the kitchen appliances and furnishings in your home. If there is a problem with any of them, please let us know by calling 0333 320 2675.
Need help with reporting a repair?
If you need help with reporting repair, speak to your housing officer. You can check our list of housing officers here: RWP housing officers