You said, we did: taking action on survey feedback

Improving accessibility of surveys

We are always looking for ways to make our surveys easier to understand and to take part in as tenant feedback is important to us. Our last survey gave us recommendations across three key areas where we could improve.

Repairs

You said: Tenants were not satisfied with how long it takes to get through to us on the phone to report a repair.

We did: We handed out fridge magnets which have a QR code so that support staff and tenants can report repairs easily online. RWP has reported 683 scans on the fridge magnets so far. Speak to your housing officer if you would like one and we can send it out to you!

Communication

You said: Tenants would like to receive better communication and improved complaints handling.

We did: We are creating a new dedicated team to handle complaints to put things right quickly. We are also bringing in more Easy Read versions of our communication with tenants so they have more choice.

Value for money

You said: Tenants were concerned about the cost of living.

We did: Where we are responsible for cleaning tenants' windows or cleaning communal areas, we are looking at how we can make improvements to this service. We have advertised to see what companies would like to put themselves forward to do this work. We will then see what improvements they can offer us. We will keep tenants updated about any changes we make. This does not include LiLAC properties in Leeds as its communal cleaning services will continue to be managed as they are now.