Report a repair

Urgent repairs:

We recommend contacting us by phone or webchat if the repair is an emergency, there are signs of damp and mould in the home, or if there is any worry about health and safety.

0333 320 2675
Live chat (bottom right)

Non-urgent repairs:

You can use the form below to report any repairs that do not need to be fixed immediately. We will still do our best to get to the repair as soon as we can.

We are responsible for many repairs, but not all. Please check the repair responsibilities in your tenant handbook or support providers handbook.

Name of person reporting the repair

Support provider name

Name of tenant *

Property address (including post code) *

Email address *

Best contact number *

What is the fault/faults *

Where is the fault/faults located? *

Is there any special access requirements i.e. Wear PPE, Ring Doorbell, Keys from neighbour etc

Please advise what availability you have for an appointment: Monday – Friday AM (8am -1pm) or PM (12pm – 4.30pm) (3.30pm on Fridays) *

We will now contact you by telephone on the number provided to confirm an appointment · If you would prefer confirmation in writing via email or letter please specify.

Contact by phone

Contact by letter

Contact by email

No preference

Consent for storing submitted data *

Yes, I give permission to store and process my data

Help in an emergency

For emergency repairs, call us on 0333 320 2675. (Available 24 hours)

We do our best to help in emergency situations, but if a repair is reported as an emergency when it isn’t, then the tenant or the support provider will be charged the full repair cost.

Problems with kitchen appliances and furnishing

We may own some of the kitchen appliances and furnishings in the property and issue a service charge to maintain them.

If there is a problem with any of them, please let us know by calling 0333 320 2675.

For LILAC tenants

If a repair is needed to a household appliance, contact Morgan Sindall on 0345 241 6041 and tell them:

• The full details of the repair needed
• Property address and postcode
• Telephone number
• Access arrangements.

Morgan Sindall will try to arrange to visit the property within five working days to assess the problem and/or carry out the repair where possible.

Decorating the property

We want our tenants to enjoy living in their homes, and they are welcome to decorate. But before doing so, please speak to the housing officer.

Where we are responsible, we will decorate communal areas. Tenants will be able to choose the paint and wallpaper.

Aids and adaptations to the property

We have a service to help people with a disability get their homes changed or adapted.

This could be something like having a wheelchair ramp fitted or a stairlift installed.

We will consider adaptations for but we will need a recommendation from an occupational therapist.

Help in an emergency

Find out who you need to contact and what to do

What to do in an emergency