Get in touch
Report a repair
Make a compliment, comment or complaint
Report anti-social behaviour or safeguarding concern
Please live chat with us or use the form below for general enquiries.
Other way to get in touch
Live chat with us now
Our friendly team is available to help you quickly get an answer.
(Open the chat window bottom right - available 8am - 6pm, Monday to Friday.)
(Open the chat window bottom right - available 8am - 6pm, Monday to Friday.)
Email us
RWPenquiries@progressgroup.org.uk
Call
For non-emergencies, call us on 0333 320 2675.
We are available from 8am - 6pm, Monday to Friday.
We are available from 8am - 6pm, Monday to Friday.
Emergencies
For repairs and out-of-hours emergency repairs, call us on 0333 320 2675
Emergency out-of-office hours (Monday to Friday from 6 pm - 8 am, all weekends and bank holidays)
Note: If the tenant, or you, on behalf of the tenant, says a repair is an emergency when it isn’t, then the tenant or the support provider will be charged the full repair cost.
Examples of emergency repairs are:
Burst pipes, severe roof leaks or flooding
Fires in your home
Unsafe electrical fittings or wiring
Blocked main drains or blocked soil pipe to the only toilet (not a blocked sink)
Complete loss of electrical power or lighting
Complete loss of heating if there is no alternative source
Unsecured external doors or windows (unless damaged by you, your family or visitors to your home)
Lift failure
Failure of warden alarm call system
Offensive or racist graffiti.
Emergency out-of-office hours (Monday to Friday from 6 pm - 8 am, all weekends and bank holidays)
Note: If the tenant, or you, on behalf of the tenant, says a repair is an emergency when it isn’t, then the tenant or the support provider will be charged the full repair cost.
Examples of emergency repairs are:
Burst pipes, severe roof leaks or flooding
Fires in your home
Unsafe electrical fittings or wiring
Blocked main drains or blocked soil pipe to the only toilet (not a blocked sink)
Complete loss of electrical power or lighting
Complete loss of heating if there is no alternative source
Unsecured external doors or windows (unless damaged by you, your family or visitors to your home)
Lift failure
Failure of warden alarm call system
Offensive or racist graffiti.
Visit or write to us
RWP
Sumner House,
21 King Street,
Leyland,
Lancashire
PR25 2LW
8.30 am to 4.30 pm, Monday to Friday.
Sumner House,
21 King Street,
Leyland,
Lancashire
PR25 2LW
8.30 am to 4.30 pm, Monday to Friday.
Accessibility
Help or assistance to contact us or ask for something
Sometimes, you might need help to make choices about your life or to make sure others hear what you say.
You may ask a friend, family member, or support worker to help you.
When you contact us, please let us know if you want to be supported by a representative or advocate. With your permission, we are happy to liaise with someone you nominate.
If you have any additional needs, such as mental health needs, autism spectrum conditions or a learning disability and feel that you need help to have your views and wishes heard and acted upon, we are happy to signpost you to an independent advocacy service in your area. The role of an advocate depends on your situation and the support you want. But they are there to support your choices.
You may ask a friend, family member, or support worker to help you.
When you contact us, please let us know if you want to be supported by a representative or advocate. With your permission, we are happy to liaise with someone you nominate.
If you have any additional needs, such as mental health needs, autism spectrum conditions or a learning disability and feel that you need help to have your views and wishes heard and acted upon, we are happy to signpost you to an independent advocacy service in your area. The role of an advocate depends on your situation and the support you want. But they are there to support your choices.