Report a repair
Please report non-emergency repairs using live chat or the form below.
For emergency repairs, call 0333 320 2675. (Available 24 hours).
Some common questions about repairs
Help in an emergency
For emergency repairs, call us on 0333 320 2675. (Available 24 hours)
We do our best to help in emergency situations, but if a repair is reported as an emergency when it isn’t, then the tenant or the support provider will be charged the full repair cost.
We do our best to help in emergency situations, but if a repair is reported as an emergency when it isn’t, then the tenant or the support provider will be charged the full repair cost.
Problems with kitchen appliances and furnishing
We may own some of the kitchen appliances and furnishings in the property and issue a service charge to maintain them.
If there is a problem with any of them, please let us know by calling 0333 320 2675.
For LILAC tenants
If a repair is needed to a household appliance, contact Morgan Sindall on 0345 241 6041 and tell them:
• The full details of the repair needed
• Property address and postcode
• Telephone number
• Access arrangements.
Morgan Sindall will try to arrange to visit the property within five working days to assess the problem and/or carry out the repair where possible.
If there is a problem with any of them, please let us know by calling 0333 320 2675.
For LILAC tenants
If a repair is needed to a household appliance, contact Morgan Sindall on 0345 241 6041 and tell them:
• The full details of the repair needed
• Property address and postcode
• Telephone number
• Access arrangements.
Morgan Sindall will try to arrange to visit the property within five working days to assess the problem and/or carry out the repair where possible.
Decorating the property
We want our tenants to enjoy living in their homes, and they are welcome to decorate. But before doing so, please speak to the housing officer.
Where we are responsible, we will decorate communal areas. Tenants will be able to choose the paint and wallpaper.
Where we are responsible, we will decorate communal areas. Tenants will be able to choose the paint and wallpaper.
Aids and adaptations to the property
We have a service to help people with a disability get their homes changed or adapted.
This could be something like having a wheelchair ramp fitted or a stairlift installed.
We will consider adaptations for but we will need a recommendation from an occupational therapist.
This could be something like having a wheelchair ramp fitted or a stairlift installed.
We will consider adaptations for but we will need a recommendation from an occupational therapist.
