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There are things you can expect us to do as your landlord. These are called our 'responsibilities'.
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We must keep your home in good repair.
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We will tell you when repairs need to be done.
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We will insure the property against damage caused by fire and flood.
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We will make sure the heating, lighting and plumbing work.
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We will decorate shared areas of your home, such as your living room or kitchen.
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We will keep our Customer Promises.
Sometimes, we might need to carry out changes to the outside space around your home. These are called environmental changes. You can read more here
Every five years, we check the electrics in your home. This is called an Electrical Installation Condition Report. It is known as an EICR. You can find out more about it in our booklet.
Our Easy Read section is a way of translating difficult information and making it easy to understand.
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